Don’t hesitate to reach out.
Need help or have questions? Feel free to reach out to us via any appropriate means and we will get back to you within the next 24-48 business hours. We are always happy to assist you.
Grievance Redressal
Please follow this process for redressing the grievances.
At ESYsoftware.in, we consider customer satisfaction by redressing the ESYcustomer’s grievances at the highest priority with the best available dilemmas. Customers can communicate us for any query/grievance through the below steps:
Level I
All the ESYcustomers having grievances concerning any product or otherwise shall write a mail at [support-@-esysoftware-dot-in] to ensure timely recording and verification of the grievance. Our respective person shall revert within 4 working days redressal of such complaint.
Level II
In case the customer at ESYsoftware.in is not convinced with the response, the grievance can be escalated to the compliance department at [compliance-@-esysoftware-dot-in] and he/she shall ensure to resolve the grievance within 3 working days.
Level III
If the customer is still not satisfied with the decision offered on level 1 & 2 then he/she can escalate the matter with the higher support systems at [info-@-esysoftware-dot-in].
ESYcustomers are requested to obey the above mechanism and hierarchy systems for the smooth treatment of problems and timely resolution and customers are also requested to keep Level 1 & 2 in the loop in each of their mail or else their issues will go unaddressed.
Please note: In case ESYcustomers marks a copy of the Email to all the levels (1,2,3), it will not be recognized as escalated matter, it shall, in any case, start from level 1 and only in case of a separate mail after expiration or reply from the past level shall the grievance be considered at next level.
